FAQ
What if my child attends another setting?
We would very much like to work with your child’s other setting, with your permission,
we send a letter to that setting asking if they would like to visit us and whether we could visit them.
If gives both settings an opportunity to work together.
Does Top Banana accept vouchers as payment?
We are also pleased to accept childcare vouchers, at present we accept Edenred and Care 4.
Are all children invited to the Top Banana Christmas party/play and sports day?
Yes all are welcome to attend whatever day these events fall on.
What happens if I am running late?
If you are running late and have a friend that could collect your child then please ring Top Banana
and let them know. We will ask for a password if they are not known to us.
It also gives us the opportunity to inform your child of the change.
WE WILL NOT ALLOW YOUR CHILD TO LEAVE WITH ANYONE OTHER THEN THEIR USUAL PARENT/CARER
UNLESS WE HAVE BEEN TOLD BY YOURSELF.
WE APOLOGISE IN ADVANCE FOR THIS BUT YOUR CHILD’S SAFETY AND WELL BEING IS OUR PRIORITY.
What happens if the fire alarm goes off during the session?
Throughout the term we will carry out numerous drills. Our procedure is as follows
1.
Clear the building, checking the toilets and all areas
2.
Staff will collect the register/address box/phone
3.
Children will assemble along the fence of the garden where they will be registered and counted
4.
We will then make our way to the main field to assemble away from the building.
5.
Every drill is logged and timed.
My child has chicken pox when can they come back?
Government guidelines state that chicken pox is not contagious when all the spots have crusted over.
This can happen between one week and ten days.
My child has an upset tummy can he/she come in?
Unfortunately due to infection control we cannot have your child at Top Banana
until they have not been sick or had diarrhoea for 48 hours.
If my child says that someone is not being kind to them what do I do?
You can speak to any member of staff but I would advise going to your key worker or the Manager/Deputy Manager.
Please speak to us about any concerns it is our job to make you feel comfortable in your choice of care
for your child and this is something we take seriously.
What happens if my child falls over at Top Banana?
We would check where the child was hurt and deal with the injury.
If we are worried then our first priority after the checking of your child would be to ring you.
The accident book would be used to detail the accident.
All current staff members have current first aid certificates.
What happens if my child hurts another child or is hurt by another child?
We don’t demand that the child says sorry for causing another child’s hurt but we do encourage them to think
about how they have made someone else feel and whether they could say something to the other child or do something for them
– we would at this point suggest a sorry or a cuddle or get them their favourite toy and do something nice for them.
We do not have a ‘naughty’ step we may ask the child to sit next to their key person
whilst they think about what has happened – they will not be isolated.
We would settle the child that is injured and fill in the accident book and then the incident book for the child that did the act.
What happens if my child doesn’t settle at Top Banana?
We have several options in this situation:-
1.
Allow the child to have a shorter session initially and then leave happy.
Gradually increase the session, normally within a couple of weeks the child is settled and completes the full three hours.
2.
Ask the child to bring in a comfort/favourite toy or photos for our family photo album
these can be family photos or photos of their favourite animal anything that makes them smile.